Advice on Training Current & New Cleaners

Advice on rolling out your new training program to CURRENT cleaners

 

Unless you are a startup maid service with no cleaners, Maid Training Academy is going to represent a change, to some degree, for your current cleaners.  Here is some advice for a successful conversion to the cleaning instructions of Maid Training Academy.

 

Print this document and use it as a checklist to make sure you complete all the recommended steps to get the most out of your program.

 

  • Get buy-in from key employees first

 

Get one or two cleaners who are considered key employees to take the classes first.  Get their feedback before rolling it out to all employees/cleaners.  Typical responses range from acceptance to excitement. 

 

Experienced cleaners often comment that they learned new techniques and insight that makes the certification process a positive experience. It is easier to roll out a new program if key employees and cleaners can endorse the program from the personal experience of taking the classes.

 

And if you or your key employees have any concerns, it’s best to discuss that with a few key employees before rolling it out to everyone. 

  • You do not have to adopt 100% of the instructions in Maid Training Academy

 

Every maid company is a little different.  Throughout the certification classes, we stress that some cleaning companies may do it differently, so we set the stage for having different instructions.  If you have any changes in instructions, then you need to write those instructions down and use that handout with all current and new employees on the unique instructions that are specific to your company.

  • Tell your cleaners about the advantages of adding a structured training program 

 

The primary reason is “Getting everyone on the same page on how to clean a home.”  Everyone understands the importance of having standards and getting everyone to clean the same way, but you still need to tell them about all the advantages for them personally.

 

New cleaners get better faster with structured training

This reduces the burden of working with new cleaners.  No one likes to work with a new cleaner because they are slower and make more mistakes.  Our structured training program will dramatically increase the speed at which a cleaner gets up to acceptable speed and quality.

Employee turnover will improve

 

Cleaners who are better prepared are less likely to leave if they have clear instructions on what they are expected to do.   A common complaint from cleaners is the burden of high turnover.  It’s a burden to work with new employees, but it can be a nightmare working with new employees all the time.  Lower Turnover = Lower Problems

You can work with any cleaner because you all clean the same way

Cleaners are often required to work with different cleaners not assigned to their normal team.  This can be a burden and headache if everyone is cleaning a different way.  Cleaning will be more consistent regardless of who cleans the home resulting in fewer customer complaints.  Fewer Complaints = Fewer Cancelations = More Work/Money

Your customers will be happier and happy customers tip more

With everyone cleaning the same way and at established quality standards your customers will see the difference and maybe happier with the overall quality of your cleaning.  Customers who are happy tip more and more often.  No kidding other corporate members have seen increases in customer satisfaction and tipping.  In addition to tipping, customers will also stay longer with consistent quality cleaning and that means you can make more money.   

 

  • Getting everyone on the same page is not saying what they did before was wrong

 

Stressing this point during the conversion process is important.  You don’t want to give the impression that how they used to clean was wrong.  This is about getting everyone on the same page.

 

  • Remind your cleaners that Maid Training Academy is the oldest and largest in the world

 

Maid Training Academy is used by hundreds of maid companies and independent cleaners all over the world.  As the oldest and largest training school in the world, these instructions are used and accepted by professional house cleaners all over the world.  We have students in North America, Europe, Asia, and Africa. 

 

  • Pay for CURRENT Employees to take the class

 

Not compensating “active employees” at least minimum wage for their time for required training may be a violation of employment law.  Be careful how you handle required training on “active employees.”  This is not legal advice.  You should always check with your legal counsel.  Laws are different by City, State, and Country.

The total time to get certified is approximately 10 hours at a normal reading level.  (Level-1 = 4 hours, Level-2 = 5 hours, Ethics is 30 minutes)   

Avoid group training because reading aloud takes twice as long as reading on your own.  

  • Talk about Maid Training Academy all the time

 

Although your cleaners will understand the benefits of a structured program, it’s still a challenge to get people to change habits and adopt the instructions within Maid Training Academy.  It may take some time for all your current cleaners to adopt the new instructions.  It is easy to slide back into old habits.

 

Talk about Maid Training Academy in your all-employee meetings.  Take a couple of pages from the training books and have that a part of your weekly or bi-weekly employee meeting agendas.  If you do not have periodic meetings with your cleaning staff, you should strongly consider doing so now. 

 

When your supervisor observes cleaners, make sure they are correcting/reminding the cleaners to stay with the method and flow outlined in your training.  Your current people will get there as well as new cleaners, but it has to be a constant point of conversation.  This is where some corporate members fail.  If you are not diligent about staying with the instructions, it just won’t work and you will be back to having all your cleaners cleaning differently and inconsistently, resulting in more complaints and higher turnover.  It's going to be challenging at first but you will be very happy once you fully adopt Maid Training Academy.

 

  • Tell customers that all your cleaners are certified professional cleaners

 

This is a huge advantage and you want to take full advantage of it.  There are several advantages to telling your customers, both current and prospective.  Certification demonstrates to current and prospective customers that your cleaners are the best in the industry.  Certification provides your customers with a certain level of confidence that your people know how to clean a home in a professional and standardized manner.

 

When you speak with prospective customers tell them that all your cleaners are certified professional cleaners from the world leader in maid training.  Customers will take notice, they will comment and ask questions about that statement.  You will close more deals IF you talk about it proactively.

 

We will provide Maid Training Academy logos you can use on your website and marketing material.  

Formal Certificate for display

 

We provide you a template for a nicer formal certificate.  This optional certificate is nicer than the standard certificate students automatically receive when they pass their Level-2 Final Exam to earn their Professional Cleaner Certification.  

 

We charge $5 for this nicer certificate if the student contacts us directly.  You can provide this formal certificate to your students for free.  The template is a WORD document, so you can add the student’s name and the date they passed their Level-2 exam.  We recommend printing this to pdf, so you can email it to the student as well as print it for them. 

 

Getting certified is a big deal Most cleaners will display their new certificate on social media, and at home, for friends and family to see.  This may be the only certification your cleaners have ever earned, so it's a big deal.  Some companies will present their cleaners with the certificate at the all-employee meetings to recognize the cleaner of their accomplishment.  This is a great opportunity to build morale and increase employee retention.

 

Training New Employees is much easier

There is a little pain in converting to any new program be it a computer program or training program.  But once you have it in place it gets easier and you start seeing the benefits. 

People are more comfortable and open to learning how to do their job as a new employee.  They know their new employer, where ever they go, is going to want the job performed a certain way.  This makes the process with new employees/cleaners so much easier.

The timing of getting a new employee onboarded.  There are many ways you can hire a new cleaner.  We recommend getting the certification classes completed before they start cleaning for your company.

A new cleaner can get through all classes in 10 hours.  If you have the new cleaner take their classes over 2 days they could easily get through all the Maid Training Academy classes plus a few hours to spare on your company-specific training.  8 hours a day for two days is 16 hours.  Take 10 hours for Maid Training Academy leaves 6 hours for your company-specific training classes.   This is where they learn about your cleaning products, and cleaning packages, and other procedures specific to your company.   We have one and we call it the Products, Packages and Procedures Class"  It also includes our employee handbook.   We will be selling employee handbooks starting in August 2020 if you need some help there.   So, you may not need 6 hours for your internal classes but we do highly recommend having some training that is specific to your company.

This is not legal advice.  Check with your City, State, and Country employment laws.  Always seek legal counsel on all employment matters.

1.       Tell Applicants you only hire certified professional cleaners 

           a.     If someone cannot pass the class then your probably shouldn't hire them but you need to tell them upfront.  It is rare that people do not pass the class.  If they follow the instructions including taking the practice test until they score a passing grade, the passing rate is 99%.

           b.     Pay the tuition for the classes and their time to take the class based on average times required to complete the class.  If you don't pay for their time, you may be at risk of breaking employment laws.  Check with your legal counsel on all employment laws.

c.     Even if you minimum wages, you will find applicants more willing to apply for the position.

2.       Final Exams for both classes should be conducted in your office.

a.      Your students can take the classes from home, your office, or anywhere they have internet access.

b.      Final Exams are not required to be proctored at your office but it is a strong recommendation.  Individual students who contact Maid Training Academy directly, take their Final Exams from their home, however, there are several advantages of having them take both exams in your office.

i.      They stay on track better if they have a date to come to your office to take the classes or the final exam.

ii.     You may find other advantages of having the applicant in office.  You may decide to give them a new employee packet with payroll forms after they pass level-1.  This keeps the applicant motivated and it’s a good time to get their background check paperwork started since those checks can take a few days to get results back.

iii.      When they come back to the office for the Level-2 exam, they can provide you with their completed paperwork prior to their official start date for cleaning.

 

You will get an email notification every time an applicant takes a Practice test as well as the Final Exam.

 

This is a great tool to make sure your Applicant/Student is on track.  If you don't see any Practice Tests taken, you can bet they are not showing up at your office to take the Final Exam.  On the other hand, if you see that the applicant has taken the Practice Test, you know they are working on it and should stay on track to complete the certification process and your time table to fill a position.  You also get all Final Exams.

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